I need help

I don’t know where else to post this and I desperately need help. I don’t know what to do about this anymore. I don’t have anymore funds to pull what I need from this account. I am desperately seeking advice or something. You can dm me for more details but I was told by support I need to go to vip to withdraw funds except I looked through All the rules and it doesn’t say anything about needing to become vip to withdraw my funds. Only that I needed to make a deposit verify my wallet to be able to withdraw (which I did). I desperately need help with this. I don’t know what to do. All of my money is into this already. I have $4700 on yex-exchange . Global And I am not being allowed to withdraw it because they said I need vip but nowhere in their rules or terms does it state that I do. And to be vip I need to deposit 500 USDT into the account (which I really can’t afford)